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Where We have replaced the Product, the faulty Product or parts replaced become Our property.
5.3.7 Reimbursement for Specific Product Failures.
Where We are unable to provide an equivalent replacement product, We may provide a store credit that You can use to select a similar product, up to the value of the original Product purchased.5.3.12 All Work Guaranteed, all repairs organised through Concierge are carried out by approved Authorised Service Agents.If the manufacturer or their agents only offer a refurbished part or product swap facility, We may replace the Product with a refurbished product of the same type, rather than repairing.(c if you choose to select a product that is not in the same category as the original Product purchased, or choose to have the replacement value paid out in the form of a store credit, your Gold Services Extras will cease.Even though the cost of the replacement product is of a greater value than the original Product purchased.It doesnt matter how old they are or where You purchased them.5.3.4 Repair Guarantee, if the repair of Your Product is not completed within thirty (30) days from the date We first inspect it, subject to You being available for any appointment reasonably proposed by our Authorised Service Agent or the date We receive Your Product.You must notify and provide Us with an itemised invoice within fourteen (14) days of Your return to Australia as well as proof of travel (flight itinerary or booking confirmation).You are eligible for a maximum of one (1) worldwide travel cover claim per year.5.3.6 No Lemon Guarantee.If Your product is faulty and classified as an Essential Appliance and the Concierge repair network cant fix the problem within 10 days, Youll receive a 100 allowance as an eftpos card.Your continuous cover will remain in place for the duration of the fixed term You have purchased, at the original Product purchase price, not the cost of the replacement.5.3.1 Repair and Replacement Terms, in the event of a Mechanical or Electrical Failure of the Product, if We cannot solve the problem by phone when You call the Concierge Line, We may: (a have Our approved repairer carry out repairs to the Product;.No waiting period applies when making a claim for food spoilage and You will not be required to provide any receipts.
Where We have replaced the Product with a like for like replacement, Your Concierge Gold Service Extras will continue (continuous cover) on the replacement product for the fixed term You have purchased, from the original purchase date.
If Your fridge or freezer breaks down, notify the Concierge Team and You will receive a 100 eftpos card for food spoilage.
For the purposes of this Concierge Gold Service Extras, the replacement in this instance will be deemed a repair.
Refurbished parts may be Used to repair the product.
If repairs are required to be undertaken at an approved repairers premises, We will bear all cost to remove and re-install online spielautomaten spielen kostenlos ohne anmeldung casino and to transport the product to and from those premises for Larger Items.
Your continuous cover will remain in place for the duration of the fixed term you have purchased, at the original Product purchase price, not the cost of the replacement unless explicitly agreed in writing.
If a product has a recurring fault which requires repairing more than three (3) times as a result of Mechanical or Electrical Failure, the Product will be replaced with an equivalent product on the subsequent visit after an assessment has been made at Your request.If Your Product breaks down due to Wear and Tear arising from normal Use of the product, then Concierge will repair or replace Your Product as in section.3.1.If the product selected is of a greater value than the original Product purchased, You will be required to pay any difference in the price of the replacement product.A breakdown caused by Wear and Tear is one that is not the result of any external influence (i.e: physical impact or water damage).This means that while Your current purchased Product is already covered, You will also have access to Our Repair Network for any existing Larger Items in Your home.5.3.9 Courier Costs, if Your Product is serviced by Concierge Gold Service Extras and requires repair and We request the product be sent to Our repairer, We will pay for the cost to courier or freight the product, excluding any barge or ferry costs, from.You may dispose of the Product if We agree and it is in Your possession.If We decide the Product is unable to be repaired or uneconomical to do so, replace the Product with a Product of the same or similar make and technical specification as determined by Us that does not exceed the Original Purchase Price.We will reimburse You as soon as practicable after receiving a valid invoice.5.3.10 Approved Repairers, with Your current Concierge Gold Service Extras purchase, You will have access to Our approved Repair Network.If this is the case, the following applies; (a).5.3.2 Repair Terms, repairs and/or costs associated with repairs to Your Product will be at no cost to You provided they are not otherwise excluded as noted in Section.2 below.For products which are larger Items, in most cases any repairs under Concierge Gold Service Extras will, where possible, be undertaken in Your home if those repairs can be carried out effectively and safely (as determined reasonably by Us).In the event that Your product is repaired, the repairer will provide a workmanship guarantee valid for a minimum of 3 months.

5.3.8 In-home Repair for Larger Items.


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